Help Center
Find answers about orders, shipping, products, and policies.
Orders & Payments
How do I place an order? About payment methods or if Cash on Delivery available?
Shipping & Delivery
Where do you ship? How long does delivery take? How do I track my order?
Returns & Refunds
What is your return policy? When will I receive my refund? What items cannot be returned?
Common Questions
Do I need an account to place an order?
No. You can checkout as a guest. Creating an account helps you track orders and manage addresses.
How can I track my order?
Once your order is shipped, you will receive a tracking link by email or SMS. You can also track it from your account page.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and other options supported by our payment partners. For details, refer to our Payment Policy.
Do you ship across India?
Yes. We ship to most serviceable locations across India. Delivery timelines may vary by region.
How long does delivery take?
Delivery timelines typically range from 5-10 business days depending on your location and product availability. You'll receive estimated delivery dates during checkout.
Where do you ship?
We ship to most serviceable locations across India. Enter your pincode at checkout to confirm delivery availability to your area.
What is your return policy?
We accept returns within a specified period if products are unused and in original packaging. Certain items like food products may have different return conditions. Full details are in our Return & Refund Policy.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
What items cannot be returned?
Perishable food items, opened skincare products, and personalized items typically cannot be returned for hygiene and safety reasons.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can complete your purchase as a guest or create an account for faster checkout and order tracking.
Is Cash on Delivery available?
Cash on Delivery availability depends on your location and order value. You'll see this option at checkout if it's available for your delivery address.
Are your products natural/handmade?
Yes, many of our products are made from natural ingredients and crafted in small batches by local makers. Each product page includes detailed information about ingredients, sourcing, and production methods.
How should I store food items?
Storage instructions are provided on each product page and packaging. Generally, store in a cool, dry place away from direct sunlight. Refrigeration requirements, if any, are clearly mentioned on the product label.
Are your food products safe and compliant?
Yes. Our food products are made in small batches following applicable safety and quality standards. Storage and usage instructions are mentioned on product pages.
Do you offer bulk or wholesale orders?
Yes. For bulk or wholesale enquiries, please visit our B2B & Wholesale page.
Still Need Help?
Contact our support team for any additional questions or concerns.
Meet the Makers
Discover the artisans and small-batch producers behind our products. Learn about their craft, sourcing practices, and commitment to quality.
Native Earth Project
Our sustainability initiative reinvests 2% of revenue into environmental conservation, local sourcing, and regenerative earth practices.
Pro Program
Join our sponsorship program for exclusive benefits, early access to new products, and support for makers and sustainability initiatives.
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